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Technology
AI in operations: start small, scale fast
Where AI pays back in months, not years, and how to avoid the pilot trap.
- Written by
- David Chen
- Published
- 29 Aug 2026
- Reading time
- 6 min read
Most AI pilots never reach production.
What works
- Pick a process with a clear cost
- Measure before you change anything
- Put the team that owns the process in charge
The winners treat AI as an operations project, not a technology project.
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